Return Policy

Return Policy

Last Updated: August 31, 2026

At Alkoser.Store, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. This Return Policy explains when you may request a return, replacement, or refund.

Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is significantly different from its description.

Return requests should generally be submitted within 7 days of receiving your order.

The product should be unused and returned in its original condition and packaging, where applicable.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.

Products that have been used, damaged, altered, or mishandled by the customer may not qualify for a return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product

  • Photos of the packaging, where applicable

Our team will review your request and provide the appropriate solution.

Return Shipping

If the return is required because the product was damaged, defective, or incorrectly supplied by us, we may provide instructions regarding return shipping.

For other eligible returns, applicable shipping or handling costs may be the customer's responsibility.

Refunds

Once your return has been reviewed and approved, we may provide a refund, replacement, or another appropriate resolution.

Approved refunds will be processed using the applicable payment method or agreed refund method. Processing times may vary depending on your bank or payment provider.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible and our standard return procedure may apply.

How to Request a Return

To request a return or ask about a refund, please contact us with your order number and details of the issue.

Alkoser.Store
Market: Saudi Arabia
Email: Please add your store email address here.